Privacy Policy

PRIVACY POLICY

How Fallow Building Services collects, uses, and protects your personal information.

+442035765962

Last Updated: October 2025

1. Introduction

Fallow Business Group Ltd trading as Fallow Building Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us.

Company Details:

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Request a quote, consultation, or site survey
  • Contact us by phone, email, WhatsApp, or website form
  • Engage us to perform construction or property management services
  • Subscribe to updates or download resources

This information may include:

  • Name, email address, phone number, and postal address
  • Property details, project requirements, and budgets
  • Billing details and payment information
  • Any other information you choose to share with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information
  • Pages visited, referring URLs, and time spent on the site
  • Technical information about how you interact with our site

2.3 Information from Third Parties

We may receive information about you from third-party platforms (such as Bark.com) when you engage with our profiles or leave reviews. This may include your name, contact details, and enquiry information.

3. How We Use Your Information

We use your information to:

  • Provide quotations, consultations, and professional services
  • Communicate with you regarding your project or enquiry
  • Manage projects, suppliers, and subcontractors
  • Process payments and maintain financial records
  • Send service updates and marketing communications (with your consent)
  • Evaluate service performance and improve our website
  • Comply with legal, regulatory, and contractual obligations
  • Protect our business, staff, and customers from fraud or misuse

4. Legal Bases for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Contract: Processing necessary to perform the contract we have with you.
  • Consent: Where you have agreed to specific uses, such as receiving marketing.
  • Legal Obligation: To comply with UK tax, accounting, and regulatory requirements.
  • Legitimate Interests: To operate, develop, and promote our business in a way that does not override your rights.

5. Data Sharing and Disclosure

We may share your information with:

  • Qualified subcontractors, suppliers, and professional advisors involved in your project
  • Property management partners when providing guaranteed rent or landlord services
  • Technology providers (hosting, email, CRM, payment processors) who support our operations
  • Regulators, law enforcement, or government bodies when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. International Transfers

Our core systems are hosted within the UK or European Economic Area (EEA). If data is transferred outside the UK/EEA, we ensure adequate safeguards are in place such as Standard Contractual Clauses or UK International Data Transfer Agreements.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

  • Project documentation: 6–12 years, depending on building regulations and warranty obligations
  • Financial records: 6 years, in line with HMRC requirements
  • Marketing permissions: Until you withdraw consent
  • Website analytics: Up to 26 months

When data is no longer required, it is securely deleted or anonymised.

8. Your Privacy Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, where applicable
  • Restrict or object to certain types of processing
  • Request portability of your data to another provider
  • Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling the request.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can control cookies through your browser settings. For more details, please refer to our Cookies Policy (if available) or contact us directly.

10. Data Security

We implement appropriate technical and organisational measures to protect your information, including secure servers, access controls, encrypted communications, and staff training. While we strive to protect your data, no method of transmission over the internet is completely secure.

11. Third-Party Links

Our website may include links to third-party sites, such as review platforms or partner services. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. We will post the updated policy on this page with a revised "Last Updated" date. Significant changes may be communicated directly to clients where appropriate.